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Press the Knowledge base button to look for answers. If you can't find your problem you'll be able to ask the question. The answer usually takes less than 24 hours.
you can check the Knowledge base, or simply press the button or Click here to log into support
Live chat is available to paid users, which means communicating over an integrated instant messaging system, with all conversations properly recorded, so we have a full record of any difficulties you may be having.
In addition to checking the knowledge base you can use it to ask your own questions. When the answer is posted back, it will then form part of the knowledge base for other users to learn from. That way you are adding to the knowledge base. So, thank you!
To access live chat or ticketed support, you should log in using your Customer ID. This is shown when you click on the help icon in Printpak. You can go directly to your support log-in screen from there too. You will also need a password. If you have forgotten your password, just click on 'forgot password' and we will email it to you.
Friendly UK based support for Premium users is just a phone call away. See your welcome pack for the number to call.
You may be able to save time by checking for the answer to your question in the knowledge base.
- or you don't need an instant answer, you can always start a 'ticket' and then you can monitor its status as it is dealt with. You'll be kept informed by email of its progress. Alternatively you can ask your question through the knowledge base.
While we obviously can't implement or even acknowledge all your suggestions, we do guarantee to read them. After all, it's the suggestions our users have made over the years that have made Printpak what it is. So just send us an email.